We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, the product must:
- Be in the same condition as received
- Be unused and unworn
- Have all original tags attached
- Be in its original packaging
- Include the receipt or proof of purchase
How to Request a Return
To initiate a return, contact us at:
Once your return request is approved, we will provide the necessary return instructions and shipping details.
Please do not send any product back without contacting us and receiving return approval first. Unauthorized returns may not be accepted.
Return Address
Cryfax
3rd Floor, I Conia Complex,
Baroda Prestige, Varachha Road,
Surat – 395006, Gujarat, India
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect product, contact us immediately with your order details and relevant photos/videos so we can review the issue and assist you.
Non-Returnable Items
Returns may not be accepted for:
- Products that have been used or worn
- Products without original tags or packaging
- Personalized or customized products
- Sale or clearance items
- Gift cards
For questions about whether your product is eligible for return, please contact our support team.
Exchanges
If you would like to exchange a product for another item, please contact our support team first.
For a different product or size, the original item may need to be returned and a new order placed once the return has been accepted.
Refunds
Once we receive and inspect your returned product, we will notify you about the status of your refund.
If your return is approved, the refund will be processed to your original payment method within 10 business days.
Please note that banks and payment providers may require additional time to reflect the refund in your account.
If you have not received your refund after 15 business days from approval, please contact:
Cryfax — Your satisfaction matters to us.