Privacy policy

Last updated: September 30, 2026

This Privacy Policy explains how Cryfax (“Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements. Any updated version will be published on this page along with the revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect information that you provide directly to us, information collected automatically when you use our website, and certain information received from service providers that support our business.

We may use your information to:

Process and fulfill your orders
Process payments and arrange delivery
Provide customer support
Manage returns and exchanges
Communicate with you about your orders
Improve our website, products, and services
Send promotional communications where permitted
Detect and prevent fraudulent or unauthorized activity
Comply with applicable laws and legal obligations

Information We Collect Directly From You

Depending on how you interact with our website, we may collect:

Contact information: Name, email address, phone number, and address
Order information: Billing address, shipping address, products purchased, and order details
Account information: Login credentials and account-related information, where applicable
Shopping information: Products you view, add to your cart, or purchase
Customer support information: Information you provide when contacting our support team

You may choose not to provide certain information. However, some information may be necessary to process an order or provide particular services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, and similar technologies.

This may include:

IP address
Browser and device information
Operating system
Pages visited
Products viewed
Website interaction information
Referring website
General usage and browsing information

We use this information to operate, maintain, analyze, and improve our website and services.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember your preferences, understand how visitors use our website, and support marketing and advertising activities.

Our website is powered by Shopify, which may use cookies and similar technologies as part of its platform services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality or your shopping experience.

How We Share Your Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Shopify, which provides our e-commerce platform
Payment processors
Shipping and delivery partners
Order fulfillment providers
Website hosting and technology providers
Analytics providers
Customer support providers
Marketing and advertising service providers
Professional advisers where necessary
Government authorities or law enforcement where legally required

We only share information where reasonably necessary for the relevant business, operational, legal, or service purpose.

We do not sell your personal information as a standalone product.

Payment Information

Payments may be processed through third-party payment providers. We generally do not directly store your complete credit or debit card information on our servers.

Payment providers may collect and process payment information according to their own privacy policies and applicable security standards.

Marketing Communications

If you choose to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, or other permitted communication channels regarding products, offers, updates, and promotions.

You may opt out of promotional communications at any time by using the unsubscribe option provided in marketing messages or by contacting us.

Please note that we may still contact you regarding essential information such as orders, payments, deliveries, returns, or account-related matters.

User-Generated Content

If our website allows you to submit reviews, photographs, comments, or other content, information you voluntarily make public may be visible to other website visitors.

Please avoid submitting personal or confidential information that you do not want to make publicly available.

Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.

Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the matter.

Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions
Provide our services
Maintain business and financial records
Resolve disputes
Prevent fraud
Comply with legal and regulatory requirements
Enforce our agreements and policies

Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review and address your concern.

Where applicable law provides additional complaint or appeal rights, you may also exercise those rights with the relevant data protection authority.

International Data Transfers

Some of our service providers may process information outside India. Where personal information is transferred internationally, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.